Privacy Policy

Last updated: November 2021

This Privacy Policy explains how Springify Cleaning Adelaide ABN 88 364 205 521 (“Springify”, “we” or “us”) processes personal data about you when you book services from our website (located at www.springify.com.au) or any mobile app we operate, contact customer service, or otherwise interact with us. We encourage you to review our Privacy Policy from time to time to make sure you understand how we process personal data about you and the choices you have concerning such processing.
This privacy policy does not apply to any third party services or websites that display or reference a different privacy policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy.
Your ability to make informed choices about how we process personal data is important to us. This Privacy Policy describes how you can make choices about how we use or otherwise process your data.

WHAT IS PERSONAL DATA?

Personal data is data related to an identified or identifiable individual.

WHAT PERSONAL DATA IS COLLECTED BY SPRINGIFY?

We collect information, including personal data, when you sign up for an account, book a service, sign up for email marketing lists or other communications from us, including participating in surveys or promotions, enter into a contest or sweepstakes, fill out a form, communicate with us via email or phone, or otherwise interact with us. We automatically collect information about you when you access or use our services or do business with us. For the purposes set out in this Privacy Policy, we collect the following personal data:
a) Identification data, such as your name.

b) Contact data, such as your address, email address, phone number for booking and contact purposes.

c) Transactional data, including information about individual purchases and returns, payment information, product details, date and locations of the purchase, account notes recorded in connection with your transactions with us or other questions or issues, and additional information you provide us in connection with a transaction.

d) Electronic data, which includes the IP address used to access our website, mobile device ID, type of browser, and browsing and usage activity on our website and apps. We automatically collect electronic data when you access and use our website and apps, including by using cookies, pixels and local storage. We collect information about the computer or mobile device you use to access our Services, which may include the hardware model, operating system and version, unique device identifiers, and mobile network information.
We may use this information to facilitate your online purchases or personalise your booking experience.

HOW DOES SPRINGIFY USE PERSONAL DATA?

In general, we use personal data to operate our business, process your requests and transactions, provide you with high-quality service, tell you about opportunities we think will be of interest and administer your membership account. The specific purposes for which we process your personal data are set out below:

a) To provide services to you, which includes processing payments and rebates, process and fulfilling services to you, sending notifications via email related to your bookings, and processing exchanges and returns;

b) To respond to queries or complaints from you, including if you contact our customer service team;

c) To communicate with you about your experience with us and the services you purchase, which includes sending you information about your orders (e.g., email notifications related to the status, payments and promotions), support and administrative messages, surveys and other information;

d) To analyse your use of our website and apps, including to monitor and analyse trends, usage and activities in connection with our services and to personalise your online experience based on your preferences, interests and browsing and purchasing history;

e) For internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting, claims and risk management, improving your experience, determining your satisfaction and for any other purpose permitted by law;

f) For legal, security and safety reasons. This may include protecting our rights and the rights of our clients. To detect, investigate and prevent fraudulent transactions and other illegal activities and protect against harm to the rights, property or safety of Springify and our clients or the public, addressing legal and regulatory compliance obligations

g) For any other purpose described to you at the time the information is collected.

HOW DOES SRINGIFY SHARE PERSONAL DATA WITH THIRD PARTIES?

We share personal data about you, including with third parties, as follows:

a) Our Service Providers.

We share personal data with companies that perform services for us (web hosting, information technology, payment processing, service fulfilment, direct mail and email distribution, marketing, and the provision of data analytics, accountancy, legal and advisory services).

We share personal data to provide customer service, resolve complaints, identify, investigate and prevent fraudulent transactions, communicate with you, offer emergency notices, analyse date or client activity, design and execute our marketing campaigns, administer our promotions, and provide advertising services.

Please note that since some of these service providers are located abroad, certain disclosures imply a transfer of your personal data outside Australia.

b) Third-Party Service Providers.

We share personal data with companies we partner with to provide you with certain services, such as cleaners. If you purchase, apply for or request certain products or services provided by a third party, we will share your name and other personal data as it is necessary for the third party to deliver the product or service to you.

We are not responsible for any additional information you provide directly to these third parties.

c) Compliance with Law.

We also disclose personal data when we are legally authorised or required to do so to comply with applicable law, regulations or legal processes (including requests from authorities and courts), to respond to claims (including inquiries by you in connection with your purchases at Springify), or to protect the rights, property or personal safety of the Springify companies, our clients, our employees or the public.

DOES SPRINGIFY TRANSFER PERSONAL DATA OUTSIDE AUSTRALIA?

Your personal data will be transferred to countries outside of Australia solely for the purposes described in this Privacy Policy.

DOES SPRINGIFY TRANSFER PERSONAL DATA OUTSIDE AUSTRALIA?

Your personal data will be transferred to countries outside of Australia for the purposes described in this Privacy Policy.

HOW DOES SPRINGIFY PROTECT PERSONAL DATA?

We take reasonable steps to protect personal data from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, we are unable to guarantee the security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please let us know. Concerning credit card data, we are required to process and maintain payment card data following the data security rules adopted by credit card companies such as Visa, MasterCard and American Express.

HOW LONG DOES SPRINGIFY RETAIN PERSONAL DATA?

Springify will retain your personal data for as long as necessary to achieve the purposes for collecting such data unless a longer retention period is required under applicable law.

WHAT PERSONAL DATA RIGHTS DO YOU HAVE?

Subject to certain limitations and exceptions, you have a number of legal rights concerning the processing of your personal data, including:

a) A right of access:
You have the right to request access to, or a copy of, the personal data we process about you.

b) A right of rectification:
You have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you.

To exercise these rights, please use the contact details below.

DIRECT MARKETING OPT-OUT

We allow you to opt-out of receiving certain information.

For emails, you also have the option of utilising the unsubscribe facility.
Please note, even if you opt-out of communication with Springify, Springify may use your contact details, including your email address, to alert you about safety issues.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy.

QUESTIONS OR CONCERNS

If you have any questions or concerns about this Privacy Policy or would like to contact us for any reason, including inquiries or complaints about the handling of your personal data, please get in touch with us:

Springify Cleaning Adelaide
26 Burton Road, Athelstone SA 5076
0436 332 157
info@springify.com.au