Frequent Asked Questions

Got Questions? We Got Answers!

Read here our most Frequent Asked Questions – FAQs. Your questions are sure to be here!

Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

  • Washing hands regularly
  • Disinfecting equipment between each job.
  • Staying home when they are not feeling well.
  • Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.

 

From January 2022 we are now calling all customers the day before the clean to make sure that they have not come in closed contact or tested positive for COVID-19. This measure is necessary to keep our team safe!

A Deep Clean is recommended for all first time cleaning by Springify. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a regular clean.

Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
  • All exterior surfaces in all rooms
  • Floors are mopped and vacuumed
  • Bathroom (complete toilet clean, shower, handles, tub, drain)
  • Bedroom  shelving, nightstands, bed frames, tidy up bed)
  • All window sills

Don’ts:

  • All Extras are not included (must be selected for an additional cost)
  • The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

Do’s:

  • Everything included in a regular clean +
  • Baseboards
  • Light switches & Door handles
  • Detailed Dusting
  • Back Splashes and Faucet Fixtures are polished
  • Light organization of all rooms (for detailed organization select add on)
  • Extra hour included for high detail areas

Don’ts:

  • All Extras are not included (must be selected for an additional cost)

The number of rooms informed is essential to allocate the appropriate time to clean your house.

If you select a lower number of rooms than what you have in your home, you’ll have the option to include the other rooms as extras or choose which rooms you want clean according to the number of rooms informed.

The option of including extra rooms is subject to the availability of the cleaners. I.e., if there’s a booking after yours, it will not be possible to have those additional rooms.

Please be careful and honest when informing the size of your home!

We recommend you declutter floors and other areas that you want clean. That way we can focus on cleaning. Otherwise, we will invest time moving stuff around and that will compromise the amount of time in actual cleaning.

If you cancel before 24 hours you will receive a full refund to the payment information on file.

If you cancel within 24 hours, it is a non refundable full charge. 

Our hours of operation are:
Monday – Friday: 8am – 6pm
Saturdays: 8am – 2pm
Sundays and Holidays: Closed

We do not charge for rescheduling, as long as it is done before 48 hours of your original booking. Please, check our Cancellation Policy for further information.

No. There is no cancelation fee unless within the 48 hour window.

Please view your Account Page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

Yes. Once a specialist is assigned to your account, he or she will always be responsible for your home.

Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

No, it is not required for you to be home at all. However if it’s your first time signing up for a Springify cleaning, initial introductions always help develop a trust relationship with your specialist.

You sure can! Our cleaners nationally background checked we vet the best, and get rid of the rest.

We use as many ecofriendly products as possible. However, in some instances, “harsh” chemicals are strictly used on tough to clean areas. For example, a tap with calcium buildup may require CLR to clean, or an oven with burn food and oils may require heavy-duty degreaser.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Just remember to specify where the key will be located.

We have no policy for or against tipping.

If you feel like your home specialist did a good job, you are more than welcome to tip. However there is no suggested percentage or amount. Whatever feels good to you, as any amount is appreciated by your Home Specialist.

This seldomly occurs, but accidents do happen. Be sure to contact our office immediately to work with our insurance to get the object of value replaced.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 days of the original appointment.

No. We do not charge you until the service is done.
We do, however, place a hold on your card for the amount agreed on the day the job is going to take place. Only after the clean is over you will be charged.

No, are rates are calculated by the information you provide on our booking page.

We provide fair rates that allows us to pay better wages to our home specialists and using the best products and cleaning techniques at your home.

An additional booking must be made. In most cases, this is because the lack of cleanliness required more time to begin with.

As standard, we dispatch cleaners as follows:

Cleans up to 3 hours: 1 cleaner
Cleans from 3 to 6 hours: 2 cleaners
Cleaners from 6 hours and above: 3 cleaners.

We work in this way so our cleaners are well rested and ready to clean from the beginning to the end.

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FAQs - Before and After Tap